Starting therapy often brings up questions. You could be wondering whether your concerns are serious enough for counseling, how to choose the right therapist, what happens during an appointment, or how much treatment costs. At Journeys Counseling Center, we want you to feel informed and comfortable before beginning the process.
Our multidisciplinary team provides therapy in Lubbock, Texas, for children, teens, adults, couples, and families. Because our counselors have diverse backgrounds and areas of specialization, we can help match you with a therapist whose experience fits your needs. We offer in-person counseling at our Lubbock office and secure online therapy for clients located throughout Texas.
Below, you will find answers to common questions about therapy, including what to expect, how counseling works, and how to determine whether professional support could be helpful.
Q: What Types of Therapy Do You Offer in Lubbock, TX?
A: Journeys Counseling Center provides therapy for a wide range of emotional, behavioral, and relationship concerns. Our services include individual therapy, couples counseling, family counseling, child and teen therapy, EMDR therapy, trauma counseling, grief counseling, life transition counseling, and support for anxiety and depression.
Our counselors also work with concerns such as ADHD, anger, substance use, chronic illness, parenting challenges, PTSD, relationship conflict, and personal growth. The type of therapy recommended depends on your goals, symptoms, age, preferences, and personal circumstances.
Q: How Do I Know If I Need Therapy?
A: Counseling is a highly personal, very specific relationship between therapist and client(s) in which the client receives assistance determining their needs, goals, strengths, and abilities in order to improve their lives and the lives of those around them.
Every individual seeks therapy for different reasons according to their own journey. We believe that anyone at any time in their lives could benefit from working with a counselor. Examples of reasons people attend counseling could include but are not limited to these areas:
- Anger
- Anxiety
- Behavioral issues in children
- Codependency
- Depression
- Grief and loss
- Mood issues
- Substance use
- Personal growth
- PTSD/trauma/abuse
- Life transitions (divorce, big changes, adjusting to new things)
- Relationship issues
Q: How Do I Choose a Therapist in Lubbock, TX?
A: You want to choose a counselor that you feel comfortable with. Counseling is an intimate relationship that needs a high level of trust to give you the ability to open up.
You can read about each of our counselors in their bio pages to see if you have a connection with anyone in particular. If you do, just let us know when you call.
The good news about our office is that we are a multi-disciplinary office which means that we employ counselors with diverse backgrounds and various specialties. You do not need to pick a therapist before calling because our office staff will be able to match you with the therapist who fits your needs.
Q: How Long Will I Be in Therapy?
A: Therapy is completely individualized so there is no magic number of sessions that we can promise or guarantee. Our goal is to provide short-term evidence-based treatment that can deliver results in under 20 sessions. Some clients need more sessions than that, some less, but we promise to maintain the utmost integrity in creating a plan with you and helping you as efficiently and as effectively as possible. The length of therapy is ultimately decided between the therapist and client as they work together on specific goals.
Q: What Will My First Session Be Like?
A: By the time you come in for your first session, you will have already received an email with your secure portal link, and completed your intake forms through the portal. It’s imperative that you complete those forms BEFORE the first session so that you can spend your full time in session from day one.
During your session, your therapist will facilitate a discussion about your goals for therapy, needs, strengths, and begin an individualized plan for your treatment. You’ll schedule your next appointment and perhaps agree on some first steps in reaching your goals.
Q: Where Do I Need to Go for Counseling?
A: Our office is located at 4703 S Loop 289. We are on the access road heading East between Slide and Quaker.
Upon entering the lobby, you’ll see the iPad where you will check-in with your Journeys counselor. If it’s your first appointment, you will meet a Journeys admin at the front desk, and they will ensure your paperwork is complete and introduce you to your therapist.
Q: Can I Attend Therapy Online Instead of Coming to the Office?
A: Yes. We offer secure online therapy to clients throughout Texas. Telehealth is a convenient option for people with busy schedules, transportation challenges, health concerns, or difficulty attending appointments in person.
Before your appointment, you will receive a secure link that can be opened on a phone, tablet, or computer with a reliable internet connection. Online sessions follow a structure similar to in-person counseling and allow you to speak privately with your therapist from a comfortable location.
Insurance coverage for telehealth varies, so we recommend contacting our office to confirm your specific benefits.
Q: Do You Accept Insurance for Therapy?
A: Yes! We know therapy can be expensive, so we have chosen to accept most commercial insurances. We are in network with most major insurances which are listed on our New Client page.
If your insurance is not listed, it could be a third-party plan offered through one of these companies that we would also be able to accept. Please contact our office and we will be happy to look up your benefits.
If we are out of network with your insurance, you can still choose to attend counseling at our office. Ask us about a Superbill which is essentially a receipt you can send to your insurance company, and they might possibly reimburse you for your sessions.
Rates for appointments:
- $160 for the first appointment which might last 60-90 minutes.
- $130 for all ongoing appointments which last 53 minutes.
We accept Cash, Health Savings Accounts, Flexible Spending Accounts, and all major credit cards. Full fees are due at each appointment.
REQUIRED INFORMATION TO SHARE
In accordance with House Bill 4224, Section 181.105 of the Health and Safety Code, clinicians are required to share the following information:
- Consumers may request copies of their health record in writing by emailing or texting the request to our office.
- Consumers may contact our licensing board, Texas Behavioral Health Executive Counsel at the following website https://bhec.texas.gov/contact-us/
- Consumers can file a complaint with the Office of the Attorney General at the following website https://www.texasattorneygeneral.gov/consumer-protection
